It seems to be human nature to look for what’s wrong, what’s not working, or what needs improvement. I understand striving for excellence; after all, I’ve authored a self-help book. The problem is that when too much emphasis is placed on finding what’s broken and fixing it leaders miss opportunities to praise and encourage employees.
I heard about such an occurrence recently. An employee was counseled by her boss to improve her timeliness, as tardiness had become an issue. The individual took this message to heart and during the next quarter reported to work on time every day but one, when an accident caused a traffic delay. When the employee and supervisor met to discuss another matter, did the boss comment on the vast improvement in the employee’s performance? No, he mentioned the one time she was late. I’m sure you can imagine how the employee felt. I wonder why it wasn’t as obvious to the boss.
Motivational speaker Roger Crawford says most people wear an invisible sign that says Watch me!” just like a kid on the diving board hollering out to his mother. Most employees want to do their best for their companies. Let us make it a point to remember to look for the good in our subordinates, our peers, and even ourselves. It’s especially important when they’ve had their challenges and are truly making an effort. Offering encouragement and support will go a long way – and it won’t take anything out of the budget to do so.